Zero Gravity Labs

Life at Zero Gravity Labs

Grilled cheese and stuff

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Dialogue Understanding

In the past few months at Zero Gravity Labs, we have been exploring a variety of text mining methods in the context of dialogue understanding. For these experiments, we obtained and exploited hundreds of thousands of chat transcripts collected in our call center.   Latent Dirichlet Allocation (LDA) is a widely used generative statistical model that is able to discover the main topics discussed in a collection...

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